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How to sign up, pause, or cancel a Factor subscription

Find out how to pause or cancel your Factor account. If you're new and want to enjoy delicious, freshly prepared meals with Factor, check out the latest offer for new subscribers below.
Find out how to pause or cancel your Factor account. If you're new and want to enjoy delicious, freshly prepared meals with Factor, check out the latest offer for new subscribers below.

Learn more about Factor's cancellation policy

How can I cancel a Factor subscription in Belgium?

How can I cancel a Factor subscription in Belgium?

You can easily pause your box in your account at any time. Prefer to cancel your subscription completely? It’s simple – just follow these steps:

  1. Go to Factor and log into your account.
  2. Click on your name in the top right corner and select 'Settings'.
  3. Scroll down and select 'Cancel membership'. We'll send you a confirmation email.
Are you a new customer wondering how to cancel a Factor subscription?

Are you a new customer wondering how to cancel a Factor subscription?

We’re happy to hear you’re considering Factor meals! Factor meals are designed to meet your dietary goals. You can choose from preferences such as vegetarian, flexitarian, pescatarian, and keto, or mix and match! Factor offers a flexible subscription that you can cancel at any time. Once you’ve created an account, you can easily pause your subscription in the settings. Here’s how:

  1. Log into your account and click on your name in the top right corner.
  2. Go to settings, scroll down, and click 'Cancel membership'.

Thanks to Factor’s flexible subscription, you can skip a week whenever you need to. If you want to start receiving Factor meals again, simply reactivate your subscription.

Are you an existing customer looking to pause your Factor subscription? No problem.

Are you an existing customer looking to pause your Factor subscription? No problem.

Whether you're away for a while or just don’t need ready-made meals for a bit, you can always pause your subscription and skip your weekly deliveries. Here’s how:

  1. Log into your account.
  2. Click on 'My Menu'.
  3. Select the delivery day of the week(s) you want to skip and click 'Skip week'.
Are you an existing customer who wants to cancel their Factor subscription?

Are you an existing customer who wants to cancel their Factor subscription?

We’re sorry to hear that you’d like to cancel your Factor subscription. If you change your mind and want to enjoy delicious ready-made meals again, contact us to learn about the latest offers. In the meantime, here’s how to cancel your Factor subscription:

  1. Log into your account.
  2. Click on your name in the top right corner and select 'Account settings'.
  3. Scroll down on the 'Plan settings' page and click 'Cancel plan' (under the status section).
  4. Follow the cancellation instructions.

You'll see a message confirming that your account has been cancelled. Please make sure to pause or cancel at least five days before your next scheduled delivery by midnight, so we can notify our suppliers. Unfortunately, we cannot process cancellations submitted after the cut-off date. You will be responsible for any charges related to orders that have already been processed.